Claims take 7-14 days to process through local post offices as our post office must communicate with your post office. Should the claim result in confirmation of loss, we are more than happy to offer full refunds or replacement items if available. If you do not receive your standard economy order within 30 working days, please contact us, so that we can open a claim with the post office. In most cases, the items are very well-packed and remain undamaged. Take several photos of the exterior of the parcel and then send them to us by email at This will allow us to assist you with either returning the items for exchange or refund, or we can help decide whether to open the parcel while providing evidence of the condition of the product/s. If you have already signed for or received the package, please do not open the package. In the event a parcel is received with damaged packaging, do not accept the package! Refuse delivery, make a report with the courier, and contact us immediately! Should you require a customized invoice or no invoice at all, please contact us via email before or immediately after placing your order. Some countries, such as Belgium, Brazil, Croatia, Turkey, Greece and Russia require an import licence ID or a formal VAT business registration number for customs clearance. Import tax, customs fees and/or duty is the buyer's responsibility. We are happy to ship via express mail, but please note that we have no control over import taxes that may occur in your country. Standard mail takes longer, but typically avoids additional fees. In many countries (not USA) properly declared shipments may be subject to customs charges and tax. If you wish to cancel after the order has shipped, you may return it for a refund. If you wish to cancel an order before it ships, please email us as soon as possible after the order is placed.

Orders are processed within 2-3 working day, Monday through Friday. Bespoke Jewellery require 1-2 weeks to complete the order shipments. All gemstones are in stock and ready for immediate shipping.

Green sapphire price